If you need to return a product purchased from Thurgo please download and print the returns from below. It is important to return your product with the form attached to ensure that your return is not delayed upon receipt in our warehouse.
Returns Form Click here to download
Try, Test and Return
Here at Thurgo, we offer a try, test and return on all products. This is valid for 10 days. This allows you to open the packaging, test the product and if this product is not up to your satisfaction, we will allow a return and a full refund. The return postage must be covered by the customer if the item is not faulty.
We offer this service as we believe all products available should provide our customers with a premium expereicnce. If you decide the product is not for you, please contact our customer service team on 01626 336007 and they can arrange this return for you.
Under the new distance selling regulations you have the right to cancel this contract with Thurgo LTD and return your goods for a refund within 7 working days, from the day after you receive the goods.
It is the customer’s statutory duty to take reasonable care of the goods whilst in their possession. Therefore, we recommend the goods are returned ‘with’ the original packing in good condition to avoid the products being damaged on their return journey as it is the customer’s responsibility to take care of the goods during the cancellation period.
Please note it is the consumers responsibility to pay for return postage to Thurgo Ltd when the goods are not faulty.
You can request to return goods after 7 Days with a restocking fee - however this is at the discretion of our Customer Services team.
A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of cancellation.
Please note credit/debit card refund can take 4 working days to clear.
If you discover your purchase to be faulty within 30 calendar days of purchase please contact us by email Customer services: firstname.lastname@example.org
All Items sold via Thurgo have a one years manufacturers warranty.
With some products the manufacturers would require the customer to contact them directly. In these cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Any goods returned faulty ( within 30 calendar days ) will be repaired or replaced and sent back to the customer carriage free.
Please note that due to hygiene reasons opened headphones cannot be returned unless faulty.
Any goods returned for credit which are not found to be faulty will be returned to the customer with a minimum £10 carriage and administration charge. You must return the complete package, including accessories to us. Any items that are missing, when the product is returned to us will also be charged for - However this is at the discretion of our Customer Services team.
Title to and risk of loss in your Products will pass to you on delivery of the Products to the address stated in your Order Confirmation.