General Conditions of Sale
The information you provide us with will not be passed on to third parties and will be treated as strictly confidential by Thurgo.
If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases we will require further security information and identification to be provided by the customer who will need to fax or email the required information to our security team.
Under the new distance selling regulations you have the right to cancel this contract with Thurgo and return your goods for a refund within 7 working days from the day after you receive the goods.
Please contact Thurgo Ltd as soon as possible by telephone if you wish to cancel an order before it is dispatched.
It is the customer’s statutory duty to take reasonable care of the goods whilst in their possession. Therefore, we recommend the goods are returned ‘with’ the original packing in good condition to avoid the products being damaged on their return journey as it is the customer’s responsibility to take care of the goods during the cancellation period.
Software- Opened software is non-refundable. Faulty software will be replaced.
You can request to return goods after 7 Days with a restocking fee - however this is at the discretion of our Customer Services team.
A Return Merchandise Number (RMA) must be obtained: to request a RMA form please email: firstname.lastname@example.org
If you discover your purchase to be faulty within 10 calendar days of purchase please contact us by email Customer services: email@example.com
All Items sold via Thurgo have a one years manufacturers warranty.
With some products the manufacturers would require the customer to contact them directly. In these cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Any goods returned faulty ( within 10 calendar days ) will be repaired or replaced and sent back to the customer carriage free.
Any goods returned for credit which are not found to be faulty will be returned to the customer with a minimum £10 carriage and administration charge. You must return the complete package, including accessories to us. Any items that are missing, when the product is returned to us will also be charged for - However this is at the discretion of our Customer Services team.
Title to and risk of loss in your Products will pass to you on delivery of the Products to the address stated in your Order Confirmation.
All goods must be signed for by an adult aged 18 years or over on delivery
Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.
Delivery charges and estimated timescales are specified in the delivery Tariffs section and also when you place an order. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments
Contract of Sale
The contract of sale between Thurgo Ltd & the customer is binding once the purchased items are dispatched from our premises. Before this period of time both the customer and Thurgo Ltd has the right to cancel the sale at any time even if you have received an order confirmation email.
Accuracy of Published material
Whilst we endeavour to make sure all the information on our website or promotional material is accurate on occasions a mistake may occur. Examples of this include: the price, description or availability of a product you have ordered. In the event of such an error a full refund will be given if you no longer wish to continue with the transaction.
Information shown on this website is intended for guidance only.