Due to a technical fault, Dyson are recalling all AM04 and AM05 heaters. There have been no cases of injury or property damage, but as safety is the utmost priority, the decision has been made to recall all machines, and a modification will be made.
ALL unsold stock within accounts will need to be returned and credited – we will then return these items to Dyson.
Consumers who have purchased AM04 or AM05 will need to contact Dyson direct where they will be given instructions as to how to return the item directly to Dyson free of charge – these machines should NOT be returned to you independents.
Dyson will contact any customers with registered machines directly to arrange a product return
In order for the products to be returned for credit we will need the invoice numbers and all serial numbers will be checked to ensure the products were supplied by us before any credit is issued.
Please note; this recall applies ONLY to AM04 and AM05 heaters – the cooling fans (AM01, AM02, AM03, AM06, AM07 and AM08) are NOT affected.
Important Notice for Dealers
All consumer queries should be directed to www.dysonrecall.com or Dyson’s dedicated number, 0800 090 1400 (8am-8pm Mon-Fri, 8am-6pm Sat & Sun).